|"I am sending this letter to advise you about someone who is working for you that I believe to be an exceptional person.
Since becoming a customer of The Thing Shop almost 20 years ago, I have come to become use to speaking with very helpful and friendly people when ordering merchandise from your staff. There is one employee, however, that takes this quality to a higer level and that person's name is Roger.
Throughout the many, many times that I have dealt with Roger, I have made note of the fine and consistent service that he has provided me. Not only is Roger knowledgeable and efficient about his duties, but he is also extraordinarily patient, informative and dedicated to the people he serves.
It has been my personal experience that Roger will go out of his way to explain something or to give expert advice and let me say also that I hear this from other Thing owners too. It has not been by accident that during a number of VW shows or meetings that his name is mentioned among other enthusiasts during restoration talk. In fact, Roger has been instrumental in assisting me in the conversion of taking my car from strictly stock into more of a military version and I thank him for all his assistance.
In so much that it seems we are living in days, when good service and values seems to be waning, please take a moment to recognize that you have someone who provides you with the support you need to achieve the goals and success of The Thing Shop.
As an 181 owner, I could not have it without you - Thank you!"
April 21, 2017
Hope your knee is back to normal , and you can run up those stairs at the shop.
Thank you so much for always "taking care" of us when we just drop in unannounced. Those Side Glass Windows are great! So much easier to see out and have some ventilation when needed. Installed the tube Running Boards without any problems. Look good, too.
Enclosed is a challenge coin from our local car club, the Idaho Chariots. One of those things that get thrown in a drawer, and get discoverd over and over. Think we are the only club to issue the coin. Again, thanks to all of the Thing folks!"
Doug and Sherry
May 9, 2017