Questions and Inquires:
We are happy to share our knowledge and help you with any problem that may arise. For any questions or information, please call our office at 480-753-0684.
For questions about the status of an order already placed or shipping information please call 480-753-0687.
We offer a toll-free order line to help keep our customer's costs low, and to speed up the ordering process. Please feel free to call 1-800-VW-THING and speak with the sales desk to place your order. To avoid possible shipping errors, please use our part numbers, part descriptions and inform us of your car's year model. It is best to have your order written out and organized before you call.
We reserve the right to changes prices and company policies without notice.
We accept Visa, MasterCard, American Express, and Discover Cards. We also accept certified check and money orders.
All orders that are billed to or shiped to, the state of Arizona will be subject to a sales tax.
Upon receiving your order, inspect it immediately. If damage to a part is discovered, DO NOT send any parts back to The Thing Shop. A damage claim must be filed with the carrier. DO NOT dismantle the package, keep the parts and packing material in as close as possible to the original received condition. The carrier must determine how the damage occured. Without the original container and packing material, your claim will be voided by the carrier. Damaged parts are to be returned by the carrier. Failure to follow these instructions could result in the loss of your time and money.
Parts being returned by a customer for any reason must be "postage paid" by the customer. We cannot accept any C.O.D.'s on returned merchandise. If parts were ordered in a 'KIT', all of the KIT must be returned. We do not accept partial KIT return. Electrical parts are non-returnable, non-refundable. We are more than happy to exchange parts or give full refunds on parts you are not satisfied with, as long as parts are in a new and unused condition and the return is made within 30 days of the original shipping date. Refunds for purchases made with a credit card must be credited to the card used for the original purchase. It may take up to 30 days for the refund to be processed. Be sure to include a copy of your original purchase invoice along with instructions on what you would like done with any returned parts. Items returned without instructions will not be processed. Shipping charges are non-refundable. Any items returned for a refund without a valid reason will be subject to a 20% restocking charge. Core Refunds: ALL core refunds must be received within 90 days of purchase date. Please call or email about core requirements.
We carry a huge inventory and do our best to keep it full, but it is impossible to keep every item in stock at all times. You will receive your original invoice upon completion of your shipment. Most back ordered parts are shipped within 2-3 weeks of the initial order.
All Sales exclude special order items and items already on sale.